Effective Date: [May 17, 2026]
Last Updated: [May 29, 2026]

InTown Reviews provides digital marketing and customer engagement services to businesses, including services designed to help businesses request and manage customer feedback and online reviews.

We are committed to protecting personal information and maintaining transparent privacy practices. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when providing our services.

This Privacy Policy applies to:

- Visitors to our website;

- Current and prospective clients;

- Individuals whose information is provided to us by our clients in connection with our services; and

- Users who interact with communications sent through our platform or systems.

Information We Collect

Depending on the services provided, we may collect or process the following categories of information:

Information Provided by Clients

Clients may provide us with customer contact information and related business records necessary for us to perform contracted services, including:

Names;

Email addresses;

Telephone numbers;

Appointment or transaction details;

Customer service records;

Communication preferences; and

Other information voluntarily supplied by clients.

Clients represent and warrant that they have all necessary rights, permissions, and legal authority to share such information with us for processing in connection with our services.

Information Collected Automatically

When users interact with our website or communications, we may automatically collect certain technical information, including:

IP address;

Browser type;

Device identifiers;

Website usage information;

Cookies and similar technologies; and

Analytics data.

How We Use Information

We may use personal information to:

Provide and improve our services;

Facilitate customer review and feedback requests on behalf of clients;

Send communications related to customer experience and satisfaction;

Respond to inquiries and provide support;

Monitor and analyze service performance;

Maintain security and prevent fraud or misuse;

Comply with legal obligations; and

Enforce contractual agreements and policies.

We do not sell personal information to third parties.

Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following legal grounds:

Performance of a contract;

Legitimate business interests;

Consent obtained by our clients or directly from individuals;

Compliance with legal obligations; and

Other lawful bases permitted under applicable law.

Communications and Review Requests

Our services may include sending review invitations, customer satisfaction requests, reminders, or related communications on behalf of our clients.

Clients are solely responsible for ensuring that:

Individuals have provided any legally required consent to receive communications;

Contact information provided to us is accurate and lawfully obtained; and

Their use of our services complies with all applicable laws and platform policies.

We reserve the right to refuse services that we reasonably believe may violate applicable laws, regulations, or third-party platform requirements.

Disclosure of Information

We may disclose information:

To service providers, contractors, and vendors who assist in operating our business;

To communication platforms, hosting providers, analytics providers, and software vendors;

In connection with a merger, acquisition, financing, or sale of assets;

To comply with legal obligations, court orders, or governmental requests;

To protect our rights, users, clients, or the public; or

With consent or at the direction of the client or individual.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services;

Fulfill contractual obligations;

Resolve disputes;

Maintain business records; and

Comply with applicable legal, tax, accounting, or regulatory requirements.

After retention periods expire, information may be deleted, anonymized, or securely archived.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Platforms

Our services may integrate with or reference third-party platforms and services, including review websites, communication providers, and analytics tools.

We are not responsible for the privacy practices, terms, or policies of third parties. Users should review the applicable privacy policies and terms of any third-party platforms they use.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Operate and improve our website;

Analyze traffic and usage patterns;

Customize user experiences; and

Support marketing and advertising activities.

Users may modify browser settings to control cookies, although certain website functionality may be affected.

Your Privacy Rights

Depending on applicable law and jurisdiction, individuals may have rights regarding their personal information, including the right to:

Access personal information;

Correct inaccurate information;

Request deletion;

Object to or restrict certain processing;

Withdraw consent where applicable; and

Request information regarding data practices.

Requests may be submitted using the contact information below. We may verify identity before responding to requests.

California Privacy Notice

If applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws.

We do not sell personal information as defined under applicable California law.

California residents may request information about:

Categories of personal information collected;

Sources of information;

Business purposes for collection or disclosure; and

Categories of third parties receiving information.

International Users

If information is transferred across borders, we may take reasonable measures intended to ensure appropriate safeguards consistent with applicable law.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.

Limitation of Liability

To the maximum extent permitted by applicable law:

Our services are provided on an "as is" and "as available" basis;

We disclaim all warranties, express or implied, regarding our services;

We are not responsible for actions, omissions, or legal compliance failures of clients;

Clients remain solely responsible for obtaining all legally required permissions, notices, and consents related to customer communications; and

We shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of our services.

Nothing in this Privacy Policy limits rights or obligations that cannot be lawfully limited under applicable law.

Indemnification

Clients agree to defend, indemnify, and hold harmless [Your Agency Name], its affiliates, employees, contractors, and agents from and against claims, liabilities, damages, losses, costs, and expenses arising out of:

Information provided by the client;

The client's violation of applicable law;

The client's failure to obtain required consent; or

The client's misuse of the services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted with a revised effective date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

InTown Reviews
[email protected]
773-706-0900
www.intownreviews.com

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